Privacy Policy

We value your privacy and are committed to safeguarding your personal data when you use our dog care services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights concerning your data.

1. What information do we collect?

When you book a service or contact us, we collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Home address
  • Emergency contact details
  • Dog’s name, breed, and age
  • Dog health info (including medication, allergies, vaccination status)
  • Veterinarian contact details
  • Payment information (such as invoices, bank info)
  • Any information you provide through our intake forms, booking forms, or messages

2. How do we collect this data?

We collect data directly from you through intake forms, booking requests, and messages (including emails, direct messages, and our website).

3. How and where is your data stored?

We securely store your information in our online Content Management System (CMS). Access is restricted to authorized team members only.

4. How long do we keep your data?

We retain your personal data for up to two years after your last booking, unless you request that we delete your information sooner.

5. Do we share your data?

Your personal data remains confidential. We never sell or share your information with third parties, except with your veterinarian in case of emergencies relating to your dog’s health or safety.

6. Cookies and analytics

Our website uses cookies and similar technologies for website analytics, specifically Google Analytics and Google Search Console, to monitor and improve our website’s performance and user experience. You can manage your cookie preferences through your browser settings.

7. Use of dog photos

We love to share updates and showcase our wonderful guests! We may take photos of your dog during their stay and use them for our website, advertising, or Instagram. If you do not consent to this, please notify us at the time of booking or anytime afterwards. By accepting our Terms and Conditions, you consent to this use unless you specify otherwise.

8. Your rights

You have the right to access, correct, or request deletion of your personal data at any time. Simply contact us if you wish to review or remove your data from our records.

9. Contact

If you have any questions, requests, or concerns regarding your data privacy, please contact us directly at [your email]. We treat every privacy enquiry with the utmost care.

By booking with us or using our services, you acknowledge that you have read and accepted this Privacy Policy.