Your Questions, Answered.
You’ll find most answers below. If you can’t find what you’re looking for, we’re just a message away!
Got Questions? We’ve Got Answers for a Stress-Free Booking
❤️ Our Approach & Philosophy
We offer calm, personalized care in a quiet home—no crates, no crowds, and no chaos. Just a peaceful space, a secure garden, and all-day company from work-from-home caregivers who treat your dog like family.
We host one dog at a time (or two from the same household). Occasionally, there’s a short overlap or gentle social time with a compatible dog—but only with your okay.
Nope! We’re fully flexible. Whether it’s feeding, walking, drop-offs, or pick-ups—we follow your dog’s routine, not the other way around.
Yes! We welcome all friendly dogs, big or small, as long as they’re a good fit for our calm environment.
You’re in the right place. Our home is quiet and kid-free—ideal for sensitive dogs. We go at your dog’s pace, never push socialization, and always prioritize comfort and trust.
🐾 General Questions
Not at all. We happily welcome dogs of all shapes and sizes, as long as they’re safe and comfortable in our setting.
Yes—we’ve cared for breeds like Shepherds and Cane Corsos. We use calm, confident handling and adapt to each dog’s strength and temperament.
Absolutely. We take extra time, move gently, and create a soft, steady environment where your dog can decompress and feel safe.
Yes. From playful pups to golden oldies, we adjust our care to match their energy, needs, and schedule. For untrained puppies or seniors needing more cleaning, a small fee may apply.
Yes—on a case-by-case basis. Just let us know in advance so we can plan accordingly and offer the best support.
Yes, in a slow and thoughtful way. If your dog is ready, we’ll gently introduce them to another calm, friendly dog in a quiet setting.
📅 Bookings, Availability & Flexibility
No—we work with your schedule. Just let us know what works best, and we’ll do our best to accommodate it.
Send us a message or check in directly. We’ll respond quickly to confirm and help you plan the best stay for your dog.
Yes! We love meet & greets. It helps your dog get familiar with us and ensures it’s a good match all around.
Yes—we ask for a 30% deposit to confirm bookings. This helps us prioritize committed clients, since we only take a limited number of dogs.
You can pay via bank transfer, cash, or a secure payment link—whatever works best for you.
Yes, we’re happy to provide one! Please note that we don’t charge VAT.
Yes, if we have space. Just let us know as soon as you can, and we’ll do our best to make it work.
No worries—it happens! We’ll keep your dog safe and comfy until you arrive. If the delay is long, we’ll help you find a solution or extend their stay if we can.
Cancellations are free up to 4 weeks in advance (6 weeks for holidays). After that, the deposit is non-refundable.
🐕🦺 Daily Care & Routines
3–4 walks per day, personalized feeding, rest time, enrichment activities, and regular updates so you’re always in the loop.
Yes—we stick to your feeding schedule.
Yes! Bring their favorite puzzle toy or let us know if you’d like us to add some brain games.
We’re happy to help support potty training with frequent walks and consistency. A small cleaning fee may apply for dogs who are still learning.
Yes, with clear instructions. We’re used to oral meds and supplements.
Not professionally, but we’re happy to reinforce your training and offer light grooming like brushing.
Only if you give permission, your dog has strong recall, and we’re in a safe space.
Yes. Just provide the food and instructions—we’ll take care of the rest.
🐶 Dog-to-Dog Interactions
Only one at a time—or two if it’s a compatible match. If you prefer solo care, we’ll block off our calendar for your dog. Just let us know in advance.
Not at all. We’ll make sure they have their own space and a peaceful environment. Make sure you’ll note that in your booking.
✈️ Travel Support
Yes! We’re happy to arrange early or late pick-ups/drop-offs if needed. A small fee may apply.
Yes. Free in Haarlem for stays over 7 nights; small fee for other trips.
We’re open during holidays, but it gets busy fast. Cancellations during holiday periods require 6 weeks’ notice.
Yes—just get in touch. If we have space, we’re happy to help.
👜 Preparing for Your Dog’s Stay
Bring their usual food, leash/harness, any medication, and something familiar like a toy or blanket. A crate is optional if your dog prefers one.
Absolutely! Let us know what they’re allowed to have, and we’ll include them in their daily routine.
Of course. We’ll stick to your cues, rest times, and routines as closely as possible.
Please let us know your dog’s routine, any health or behavioral notes, and what makes them feel most comfortable. We also ask for an emergency contact (someone local, if possible) and your vet’s details—just in case.
Yes, please! We recommend bringing your dog’s pet passport, especially if they’re staying overnight. It helps us act quickly in case of a medical emergency and ensures we have all the important info on hand.
🏡 Our Home & Environment
We live in a quiet, 95 m² house in Haarlem with a cozy feel and a secure backyard. No chaos, just calm.
Yes—fully fenced and safe for supervised outdoor time.
Usually in the hallway or living room—wherever they feel most relaxed. Dogs aren’t allowed in our bedroom.
Yes, if they’re allowed at home. If not, we’ll respect your house rules.
Very rarely, and only briefly. We work from home and plan our schedule around your dog’s needs.
We’re lucky to have several lovely parks just a short walk from our home, including green paths along the canal. If your dog enjoys more adventure, we’re happy to head to nearby off-leash areas or even plan a beach outing.
❤️ Safety, Trust & Communication
Yes! We send regular updates with photos and notes. Just tell us if you prefer more or fewer messages.
Absolutely. Text, call, or message anytime—we’re here.
Yes, especially if your dog is new to boarding or needs a gentle introduction.
We’ll stay calm, patient, and supportive. If needed, we’ll call you to talk it through.
We’ll contact you or your emergency contact right away. If it’s urgent, we’ll get your dog to a vet immediately and keep you updated.
Still Have Questions? Let’s Chat.
Happy to help, flexible by nature.
Every dog (and human) is different—and we’re here to make things easy. If you have a question, need help planning care, or want to chat about special arrangements, just reach out. We’d love to hear from you!